Emergency Services for the Deaf during
Television conferences, informational videos on social media channels dedicated to information and prevention of the virus, information hotlines, and emergency telephone services are all viable solutions for quick and easy access for all citizens.
Recorded videos do not have subtitles; live conferences cannot rely on the support of an interpreter or a real-time transcription system; and toll-free numbers are, by nature, inaccessible to an often forgotten category of people: the Deaf. Then how is it possible for deaf people (70 million worldwide) to have complete and factual information to face emergencies?
Access to Information: The Daily Moth
The Daily Moth posts videos on its YouTube channel, Facebook page, Instagram, and website.
Reliable news reported on a daily basis is extremely important, even more so in situations like the one we are currently experiencing. Precisely for this reason, The Daily Moth community is provided with continuous and updated information on regulations and the various resources available, by sharing subtitled and sign language videos and a wide variety of explanatory content.
Pedius and the Accessible Emergency Services in Italy
Since its beginning, Pedius has always fought to break down communication barriers, focusing on the accessibility of emergency services available to deaf people. Starting from various country municipalities such as Trieste, Prato, and Andria, Pedius has enabled local police operations to receive calls from deaf people and has now come to collaborate with the Civil Protection of Rome.
As a direct result of the COVID-19 pandemic a number of dedicated emergency services have been enabled, yet still provide no access to deaf people. Found within the Pedius application, deaf users can finally call- free of charge and 24 hours a day- the all regional toll-free numbers set up by the Ministry of Health and the Italian Red Cross, to request information, indicate changes in their state of health, and report emergencies in real-time, speaking directly to an operator.